Guest Services Host Ocean Prime

Company Intelligence

Ocean Prime, founded in 2006 as part of Cameron Mitchell Restaurants (CMR, established 1993), operates as a nationally acclaimed seafood and steakhouse chain with over 20 locations across the US, including Philadelphia at 124 S 15th St. CMR manages 51 restaurants under 20 concepts, with 23 in Columbus, OH, and recent expansions in Florida (now 25% of revenue), including new openings like Del Mar in Fort Lauderdale and Prime Social Reserve in Naples (November prior to 2026), plus Del Mar in West Palm Beach planned for March
2026. The brand holds a strong industry position in upscale fine dining, ranked #45 of 4,830 Philadelphia restaurants on Tripadvisor with a 4.4/5 rating from 371 reviews, praised for steaks, seafood, ambiance, and service. Recent news highlights 20-year milestone celebrations with bold growth plans focused on culinary innovation, guest experience, and associate empowerment amid economic challenges. Culture emphasizes an "associate-first" approach, genuine hospitality, exceptional food/service, and raving fan satisfaction, as stated by CEO Cameron Mitchell. Mission centers on elevated hospitality, chef-curated menus, handcrafted cocktails, and Wine Spectator-honored wine lists for memorable events. Philadelphia location offers full bar, private dining, reservations, and features like free WiFi; no explicit hybrid/remote policies mentioned for corporate roles, but hospitality operations are on-site.

Program Deep Dive

No structured internship or graduate program details available for "Guest Services

• Host (Ocean Prime)" in search results; this appears to be an entry-level hourly hospitality position rather than a formal student/recent grad program. Daily responsibilities likely include greeting guests, managing reservations, seating, providing menu/wine recommendations, and ensuring positive dining experiences in a high-end steakhouse/seafood environment, based on role norms and reviews noting manager interactions. Skills sought: customer service, hospitality enthusiasm, multitasking in fast-paced settings, basic knowledge of upscale dining (e.g., seafood/steak pairings, allergens like gluten-free options). Learning opportunities involve exposure to fine dining operations, guest interaction, and potential upselling of premium items like $129 New York Wagyu strip. No mentorship/training, career paths, or timelines specified; progression in hospitality often starts as host and advances to server/supervisor with performance.

Application Success Guide

Apply via Indeed link provided (https://www.indeed.com/q-remote-hospitality-l-philadelphia,-pa-jobs.html); no specific deadlines or requirements listed, but hospitality roles typically seek resumes highlighting customer-facing experience, availability for evenings/weekends, and Philadelphia location flexibility—remote/hybrid potential unconfirmed for front-of-house. Step-by-step:

1. Tailor resume to emphasize service roles/sales;
2. Submit via Indeed with cover letter noting passion for upscale dining;
3. Prepare for in-person interview at 124 S 15th St. Common questions for host roles: "How would you handle a dissatisfied guest?" "Describe a time you provided exceptional service." "What do you know about Ocean Prime's menu?" Company-specific: Expect behavioral questions on teamwork in high-volume settings. No assessment centers or case studies noted; interviews focus on personality fit for hospitality. Standout candidates demonstrate poise, menu knowledge (e.g., blackened snapper, teriyaki salmon), and enthusiasm for CMR's growth.

Insider Tips

Ocean Prime values genuine hospitality and guest satisfaction over technical skills—prioritize soft skills like communication, empathy, and energy in interviews, as reviews highlight manager table visits and complimentary surprises. Demonstrate industry knowledge: Upscale steakhouse trends (e.g., Wagyu steaks, zero-proof cocktails, Restaurant Week menus $60/person Jan 18-31, 2026). Interview tips: Arrive early, dress business casual (e.g., button-up, slacks); reference CMR's 20-year history and Florida expansions to show research. Questions to ask: "How does the team support hosts during peak hours?" "What growth opportunities exist for top performers?" Avoid red flags: Negative attitudes about past jobs, poor punctuality, lack of flexibility for late-night shifts (open until 9 PM+).

Practical Information

No salary/stipend data for host roles; Philadelphia hospitality entry-level hosts typically earn $12-18/hour + tips, varying by experience—research local minimum wage ($7.25 base + tips). Benefits not detailed; upscale chains like CMR often offer staff meals, discounts, health insurance after probation for full-time. Program duration/start dates unspecified—likely ongoing hiring for immediate/permanent roles, not fixed internships. Networking: Leverage on-site exposure to managers/guests; no alumni program noted, but CMR's associate-first culture supports internal mobility across 51 locations. For 18-25 applicants: Gain edge with prior serving/bellhop experience; volunteer for events to build resume.