Remote Hospitality Sales Counselor Inbound Call Center

Company Intelligence

The job posting is for an unnamed hospitality firm via Indeed, likely a hotel or resort chain (e.g., similar to Marriott properties) based in the Dallas/Frisco, TX area, offering fully remote inbound call center work restricted to local residents. Hospitality firms like this operate in the competitive lodging and tourism sector, emphasizing sales, guest services, and revenue generation; industry leaders prioritize proactive lead generation and property-specific knowledge (e.g., group, catering, transient segments). No specific company history, size, or recent news is detailed in available data, but the sector focuses on guest-centric growth amid evolving travel demands. Culture stresses excellent customer service, clear communication, positive team relationships, and adherence to quality standards, with remote roles requiring self-motivation and professional etiquette on calls. Core values include genuine guest appreciation, problem-solving, and ethical standards in a diverse, global environment. Office policies support remote work for this role, but physical tasks (e.g., lifting up to 35 lbs) suggest hybrid potential at properties; fluency in English and Microsoft Office expertise are standard.

Program Deep Dive

This appears to be an entry-level sales role rather than a formal internship/graduate program, suited for 18-25-year-olds with limited experience (high school diploma or GED; 1+ year related work preferred). No fixed timeline or duration is specified—likely ongoing or full-time based on hiring needs. Key skills sought: communication (oral/written), customer service, sales/negotiation, problem-solving, Microsoft Office (Word, Excel, PowerPoint, Outlook), and hospitality knowledge; prior experience in sales, guest services, or front desk is ideal, with a 2-year degree in Business/Marketing/Hotel Management preferred. Daily responsibilities include inbound call handling as a sales counselor: welcoming guests per standards, addressing needs, proactive/reactive sales (e.g., lead generation, site inspections via virtual tours), administrative tasks, ensuring client satisfaction/repeat business, and representing the firm at virtual events. Learning opportunities build analytical, presentation, and computation skills through real client interactions and industry exposure. No explicit mentorship mentioned, but team support for common goals implies collaborative training; focus on soft skills like emotional intelligence and cultural awareness. Career progression: From counselor to roles like Front Desk Supervisor, Guest Services Supervisor, or Sales Executive with experience; hospitality paths emphasize supervision, marketing, and event management.

Application Success Guide

Requirements: High school diploma/GED; 1+ year related experience (sales/guest services); English fluency; basic tech proficiency. No deadlines listed—apply via Indeed link promptly as postings fill quickly. Step-by-step process:

1. Search Indeed for "Remote Hospitality Sales Counselor" in Dallas/Frisco, TX.
2. Submit resume/cover letter highlighting any customer-facing or sales experience.
3. Complete any screening questions (e.g., "Do you have sales experience in hospitality?").
4. Expect phone/video interviews focusing on consultative selling. Common interview questions: "Describe your experience in sales/guest services"; "How do you handle upset callers?"; "Walk us through proactive lead generation"; "Demonstrate negotiation in a mock sales call." No assessment centers or case studies noted—likely role-play scenarios. Standout candidate: Proven sales success, consultative approach, attention to detail, and enthusiasm for hospitality segments (e.g., transient vs. group business).

Insider Tips

• Company values high-energy communicators who build rapport quickly on inbound calls—practice clear, professional tone and active listening.
• Soft skills prioritized (80/20 over technical): customer service, emotional intelligence, problem-solving > software (master basics like Outlook/Excel).
• Demonstrate industry knowledge: Trends in remote sales, property segments, cultural sensitivity for diverse guests.
• Questions to ask: "How does the team measure success in inbound sales?"; "What growth opportunities exist for top performers?"; "How has remote work evolved post-pandemic?"—shows genuine interest.
• Red flags to avoid: Vague resume (quantify sales wins, e.g., "Handled 50+ calls/day"); poor follow-up; negativity about past roles; lacking enthusiasm for hospitality.

Practical Information

• Salary/stipend: Not specified; entry-level hospitality sales roles typically $35,000-$50,000 base + commissions for callers (research local TX averages via Indeed).
• Benefits: Standard hospitality perks likely include team support, quality training; physical role notes suggest health coverage potential.
• Start dates/duration: Rolling hires; full-time, indefinite (not program-timed).
• Networking: Leverage alumni in guest services/sales via LinkedIn hospitality groups; attend virtual industry events to build connections. Tailor your resume to mirror their language (e.g., "proactive lead generation") and prepare sales stories—young pros with call center or retail experience stand out fast.