Remote Retention And Recovery Specialist

Modivcare’s Remote Retention and Recovery Specialist internship/graduate program offers entry-level experience in a leading healthcare services company, with a focus on supporting patient engagement and service recovery in a fully remote environment.

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Company Intelligence

• History, Size, and Industry Position
• Founded in 1996, Modivcare is a technology-enabled healthcare services company specializing in non-emergency medical transportation (NEMT), personal and home care, and nutritional meal delivery.
• The company employs over 21,000 people and has a market cap of $5.17 million with an enterprise value of $1.29 billion.
• Modivcare is recognized as a top player in the healthcare transportation service market, alongside major industry names like Centene, Molina, and Lyft Healthcare.
• Recent News, Growth, and Strategic Directions
• Modivcare is part of a rapidly growing home health and supportive care sector, with increased visibility and demand for home-based care solutions.
• The company is investing in AI-integrated applications and value-based care models to address social determinants of health and improve patient outcomes.
• Company Culture and Work Environment
• Employee reviews indicate a below average work wellbeing score, with low ratings for happiness, purpose, and stress management.
• The culture is described as fast-paced and mission-driven, but some employees report challenges with work-life balance and management communication.
• Values, Mission, and What They Stand For
• Modivcare’s mission centers on enabling greater access to care, reducing costs, and improving outcomes for vulnerable populations.
• The company values innovation, compassion, and accountability in delivering supportive healthcare solutions.
• Office Locations and Remote Policies
• Headquarters: Denver, Colorado.
• The Remote Retention and Recovery Specialist role is fully remote for US-based applicants, reflecting Modivcare’s commitment to flexible work arrangements.

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Program Deep Dive

• Program Structure and Timeline
• The position is entry-level and designed for recent graduates and students, with a focus on onboarding and training in the first 30 days.
• The program typically starts as a full-time role with ongoing support and development.
• Skills and Competencies Sought
• Customer service orientation
• Strong communication skills (verbal and written)
• Problem-solving and conflict resolution
• Attention to detail
• Empathy and patience when dealing with vulnerable populations
• Daily Responsibilities and Learning Opportunities
• Engage with patients and clients to address retention and recovery issues.
• Resolve service complaints and ensure patient satisfaction.
• Document interactions and follow up on unresolved cases.
• Collaborate with internal teams to improve service delivery.
• Mentorship and Training Provided
• Structured onboarding program for the first month.
• Ongoing training in customer service, healthcare compliance, and communication.
• Access to team leads and supervisors for mentorship.
• Career Progression Paths
• Advancement to senior specialist, team lead, or supervisory roles.
• Opportunities to transition into operations, quality assurance, or patient advocacy within Modivcare.

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Application Success Guide

• Application Requirements and Deadlines
• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• No prior healthcare experience necessary; customer service experience is a plus.
• Applications are accepted on a rolling basis; check the job listing for current openings.
• Step-by-Step Application Process

1. Submit application online via the provided URL.
2. Complete online assessments (may include situational judgment and communication skills).
3. Participate in a phone/video interview with HR.
4. Final interview with team manager or supervisor.
5. Background check and onboarding.

• Common Interview Questions
• Describe a time you resolved a difficult customer issue.
• How do you handle stressful situations?
• What interests you about working in healthcare support?
• How would you approach a patient who is dissatisfied with their service?
• Assessment Centers or Case Studies
• Modivcare may use role-play scenarios or case studies focused on patient retention and service recovery.
• What Makes a Standout Candidate
• Demonstrates empathy, resilience, and clear communication.
• Shows understanding of healthcare challenges and patient needs.
• Provides examples of problem-solving in customer service contexts.

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Insider Tips

• Company-Specific Interview Tips
• Emphasize your commitment to helping vulnerable populations.
• Highlight adaptability and willingness to learn in a remote setting.
• Prepare to discuss how you manage stress and prioritize tasks.
• Technical Skills vs Soft Skills Priorities
• Soft skills (empathy, communication, patience) are prioritized over technical skills for this role.
• Basic computer literacy and ability to navigate CRM systems are required.
• Industry Knowledge to Demonstrate
• Awareness of social determinants of health and challenges in healthcare access.
• Understanding of patient-centered care principles.
• Questions to Ask Interviewers
• What are the biggest challenges your team faces in retention and recovery?
• How does Modivcare support employee development and career growth?
• What does success look like in this role after six months?
• Red Flags to Avoid
• Lack of interest in patient care or healthcare industry.
• Inability to articulate how you handle conflict or stress.
• Overemphasis on technical skills without demonstrating empathy.

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Practical Information

• Salary/Stipend Ranges
• $17 per hour for entry-level Remote Retention and Recovery Specialist roles.
• Benefits Package Details
• Medical, dental, vision insurance
• 401(k) retirement plan
• Paid time off
• Employee assistance programs
• Remote work flexibility
• Start Dates and Program Duration
• Immediate openings; start dates depend on application cycle.
• Permanent, full-time position rather than a fixed-term internship.
• Networking Opportunities and Alumni Connections
• Access to internal employee resource groups.
• Opportunities to connect with mentors and senior staff.
• Participation in company-wide virtual events and training sessions.

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Actionable Advice: Focus your application on empathy, communication, and adaptability. Prepare to discuss real-world examples of customer service challenges, and show a genuine interest in healthcare support. Ask thoughtful questions about team culture and growth, and leverage Modivcare’s remote flexibility to highlight your self-management skills.