Client Experience Support Specialist

Company Intelligence

Guidant Financial, founded in 2003 and headquartered in Bellevue, Washington, specializes in business financing solutions like Rollovers as Business Start-Ups (ROBS) and Small Business Administration (SBA) loans for new and existing entrepreneurs. The company has ~200 employees, generates ~$103.1 million in revenue, and has helped over 30,000 people start businesses under Co-Founder and CEO Jeremy Ames. It positions as a mid-sized player in the finance industry focused on entrepreneurial funding, with steady employee growth (specific rates masked in data). Limited public info on recent news or strategic directions; no major growth announcements or shifts noted in available sources. Culture emphasizes shared accountability, as they're pursuing Employee Stock Ownership Plan (ESOP) status for long-term success. Primary office in Bellevue, WA (1100 112th Ave NE Ste 100); this role is remote in Georgia (and select states), indicating flexible remote policies for eligible locations.

Program Deep Dive

No specific internship or graduate program details found for "Client Experience Support Specialist"; this appears to be an entry-level full-time role rather than a structured student program. Assumed responsibilities involve client support in financing operations (e.g., ROBS/SBA queries, account management), based on similar roles like Retirement Plan Operations Specialist. Skills sought likely include customer service, basic finance knowledge, attention to detail, and remote communication tools; entry-level fits 18-25 age group with minimal experience. Daily tasks may include client inquiries, data entry, and operational support, offering learning in entrepreneurial finance. No explicit mentorship, training, or progression paths detailed; ESOP pursuit suggests internal growth potential via ownership culture.

Application Success Guide

Apply via Indeed (search "entry level remote Georgia jobs" or direct link); no deadlines specified—apply promptly as entry-level postings fill quickly. Requirements: Entry-level (no degree/experience mandated), Georgia residency (select states), remote setup (reliable internet/computer). Process: Submit resume/cover letter via Indeed; expect 1-2 virtual interviews focusing on customer service fit. Common questions: "How would you handle a frustrated client?" "Describe your experience with financial products." "Why Guidant Financial?" (tailor to ROBS/SBA mission). No assessment centers or case studies mentioned; standard behavioral interviews likely. Standout candidates show enthusiasm for small business support, basic finance curiosity, and remote reliability.

Insider Tips

Guidant values customer ownership and long-term commitment (tie responses to ESOP culture). Prioritize soft skills like empathy, communication, and accountability over technical finance expertise for entry-level. Demonstrate industry knowledge: Mention ROBS (using 401(k) funds tax-free for startups) and SBA loans briefly. Questions to ask: "How does the ESOP impact team motivation?" "What client success stories stand out recently?" "Remote team collaboration tools?" Avoid red flags: Generic applications (customize to entrepreneurial financing), poor remote setup mentions, or negativity about customer service.

Practical Information

No salary/stipend data available; entry-level remote finance support roles typically range $40,000-$55,000 annually (market estimate—verify via Glassdoor/Indeed). Benefits likely include standard remote perks (health, PTO); ESOP pursuit adds ownership equity potential. No start dates or duration specified (full-time, ongoing hires); assume rolling intake. Networking: Leverage LinkedIn for Guidant employees/alumni in financing; join entrepreneur/small business forums to align with mission—no formal alumni program noted.