Remote Technical Support Representative

Drata: Remote Technical Support Representative Internship/Graduate Program Overview

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Company Intelligence

• History, Size, and Industry Position
• Founded in 2020, Drata is a rapidly growing security and compliance automation platform specializing in audit readiness and continuous compliance for organizations of all sizes.
• The company has raised $328.2 million in funding and recently completed a Series C round.
• Drata serves over 8,000 customers, including a third of the Forbes Cloud 100, and has crossed $100 million in annual recurring revenue.
• Recognized as a “Highflier” in the governance, risk, and compliance (GRC) sector, Drata competes with industry leaders like ServiceNow, Oracle, and IBM.
• Recent News, Growth, and Strategy
• Drata recently acquired SafeBase to enhance its trust management platform and is expanding internationally, targeting North America, Europe, and Australia in

• The company is leveraging AI to automate and innovate in the traditionally manual compliance market.
• Culture and Work Environment
• Drata is known for a fast-paced, innovative, and mission-driven environment with a strong emphasis on transparency and trust.
• The company values continuous learning, collaboration, and autonomy, making it attractive for early-career professionals.
• Values, Mission, and What They Stand For
• Drata’s mission is to build trust through transparent, continuous, and autonomous risk and compliance management.
• The company is committed to security, privacy, and compliance best practices, holding certifications such as SOC 2, ISO 27001, HIPAA, and GDPR.
• Office Locations and Remote Policies
• Headquarters: 4660 La Jolla Village Drive, Suite 100, San Diego, CA 92122.
• Drata offers remote and hybrid work options, with many roles (including this internship) available fully remote within the U.S..

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Program Deep Dive

• Program Structure and Timeline
• The Remote Technical Support Representative role is typically structured as a full-time, entry-level position suitable for students and recent graduates.
• Internships and graduate programs at Drata often last 3-12 months, with potential for conversion to permanent roles based on performance.
• Skills and Competencies Sought
• Technical skills: Basic understanding of SaaS platforms, troubleshooting, and IT support.
• Soft skills: Communication, problem-solving, customer service orientation, and adaptability.
• Compliance knowledge is a plus but not required; willingness to learn about security frameworks is valued.
• Daily Responsibilities and Learning Opportunities
• Responding to customer inquiries via email, chat, or phone.
• Troubleshooting technical issues related to Drata’s platform.
• Escalating complex problems to senior engineers.
• Documenting solutions and contributing to the knowledge base.
• Exposure to compliance standards (SOC 2, ISO 27001, etc.) and SaaS operations.
• Mentorship and Training
• Structured onboarding with product and compliance training.
• Ongoing mentorship from experienced support engineers and managers.
• Access to internal learning resources and potential for certification support.
• Career Progression
• High performers may transition to full-time technical support, customer success, or implementation roles.
• Opportunities to move into product, engineering, or compliance analyst positions as you gain experience.

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Application Success Guide

• Application Requirements and Deadlines
• Resume and cover letter tailored to technical support and customer service.
• Some roles may require a brief assessment or technical screening.
• Deadlines are rolling; apply as soon as possible for best consideration.
• Step-by-Step Application Process

1. Submit application via Indeed or Drata’s careers page.
2. Complete any required online assessments.
3. Initial HR screening (phone or video).
4. Technical interview with scenario-based questions.
5. Final interview with team lead or manager.

• Common Interview Questions
• Describe a time you solved a technical problem for someone.
• How do you handle difficult customers?
• What interests you about compliance and security?
• How would you explain a complex technical issue to a non-technical person?
• Assessment Centers/Case Studies
• You may be given a technical troubleshooting scenario or asked to role-play a customer support call.
• What Makes a Standout Candidate
• Demonstrated customer service experience (even in non-technical roles).
• Clear, concise communication and a proactive approach to problem-solving.
• Curiosity about compliance, security, and SaaS platforms.
• Evidence of self-learning or relevant certifications (CompTIA, Google IT Support, etc.).

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Insider Tips

• Interview Tips and Company Values
• Drata values initiative, transparency, and a willingness to learn—show examples of these in your answers.
• Be ready to discuss how you handle ambiguity and fast-changing environments.
• Technical vs. Soft Skills
• Both are important, but soft skills (communication, empathy, teamwork) are often the differentiator for entry-level support roles.
• Industry Knowledge to Demonstrate
• Basic understanding of cloud software, SaaS, and why compliance matters for businesses.
• Awareness of major compliance frameworks (SOC 2, ISO

27001. is a plus.

• Questions to Ask Interviewers
• What does success look like in this role after 3 and 6 months?
• How does Drata support early-career growth and learning?
• What are the most common challenges new hires face in technical support?
• Red Flags to Avoid
• Lack of research on Drata and its products.
• Overstating technical abilities without practical examples.
• Poor communication or inability to explain technical concepts simply.

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Practical Information

• Salary/Stipend Range
• Entry-level technical support roles at SaaS companies like Drata typically offer $22–$30 per hour or $45,000–$60,000 annualized, depending on experience and location.
• Benefits Package
• Health, dental, and vision insurance.
• Paid time off and sick leave.
• Remote work flexibility.
• Professional development and certification support.
• Start Dates and Duration
• Rolling start dates; internships typically last 3–6 months with potential for extension or conversion.
• Networking and Alumni Connections
• Access to Drata’s internal Slack channels and employee resource groups.
• Opportunities to connect with alumni and current employees through virtual events and mentorship programs.

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Actionable Advice:

• Tailor your resume to highlight both technical troubleshooting and customer service experience.
• Research Drata’s platform and the basics of compliance automation.
• Practice explaining technical concepts in simple terms.
• Prepare thoughtful questions that show your interest in both the company and the industry.
• Apply early and follow up professionally if you don’t hear back within two weeks.