Mid Market Account Manager

Built In is a digital media and recruitment platform focused on tech industry news, employer branding, and job listings. The Mid-Market Account Manager role is a full-time opportunity in Los Angeles, CA, with remote options. Below is a comprehensive breakdown tailored for young professionals seeking to launch their careers in tech sales and account management.

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Company Intelligence Company History, Size, and Industry Position

• Founded: 2011, headquartered in Chicago, IL.
• Industry: Digital media, recruitment, and employer branding for tech companies.
• Size: Mid-sized, with several hundred employees (exact current headcount not specified in search results).
• Position: Recognized as a leading platform for tech jobs and employer branding, especially for startups and high-growth tech companies. Recent News, Growth, and Strategic Directions
• Built In has expanded its reach to major tech hubs across the U.S., including Los Angeles, New York, Austin, and San Francisco.
• The company has focused on enhancing its digital platform, offering more remote opportunities, and supporting tech industry hiring trends. Company Culture and Work Environment
• Emphasizes a collaborative, mission-driven culture with a focus on innovation and inclusion.
• Known for supporting remote and hybrid work, with a flexible, tech-forward environment. Values, Mission, and What They Stand For
• Mission: Connect the world through a shared passion for tech and innovation.
• Values: Transparency, diversity, continuous learning, and empowering tech professionals and companies. Office Locations and Hybrid/Remote Policies
• Main office in Chicago, with presence in Los Angeles and other tech hubs.
• Remote work: Strongly supported; many roles, including this one, are open to fully remote candidates across the U.S..

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Program Deep Dive Program Structure and Timeline

• This is a full-time, permanent role rather than a fixed-term internship or rotational graduate program.
• Onboarding typically includes several weeks of training, shadowing, and ramp-up with ongoing mentorship. Skills and Competencies Sought
• Sales acumen: Understanding of B2B sales cycles, especially in SaaS or digital media.
• Relationship management: Ability to build and maintain client relationships with mid-market tech companies.
• Communication: Strong written and verbal skills.
• Tech-savvy: Comfortable with CRM tools, digital platforms, and data-driven sales strategies. Daily Responsibilities and Learning Opportunities
• Manage a portfolio of mid-market accounts, focusing on client retention and upselling.
• Conduct product demos, negotiate contracts, and collaborate with marketing and product teams.
• Analyze account performance and identify growth opportunities.
• Learn about the tech recruitment landscape and employer branding best practices. Mentorship and Training Provided
• Structured onboarding with sales and product training.
• Ongoing coaching from senior account managers and sales leadership.
• Access to internal knowledge bases and peer learning sessions. Career Progression Paths
• High performers can advance to Senior Account Manager, Enterprise Account Manager, or transition into Sales Leadership or Customer Success roles.

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Application Success Guide Application Requirements and Deadlines

• Requirements: Resume, tailored cover letter, and responses to application questions.
• Deadlines: Rolling basis—apply as soon as possible for best consideration. Step-by-Step Application Process

1. Submit application via Built In’s careers page.
2. Initial recruiter screen (phone or video).
3. First-round interview with hiring manager.
4. Sales scenario or case study (may include a mock client call or presentation).
5. Final interview with team members or leadership. Common Interview Questions

• Why Built In? What interests you about tech recruitment and employer branding?
• Describe a time you managed a difficult client relationship.
• How do you handle objections in a sales process?
• Give an example of upselling or cross-selling success.
• What CRM tools have you used, and how do you leverage data in your sales process? Assessment Centers or Case Studies
• Expect a practical sales scenario or role-play, such as pitching Built In’s platform to a hypothetical client.
• May include a written exercise analyzing account data or proposing a growth strategy. What Makes a Standout Candidate
• Demonstrated passion for tech and digital media.
• Evidence of exceeding sales targets or managing complex accounts.
• Strong interpersonal skills and adaptability to a fast-paced, remote-first environment.

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Insider Tips Company-Specific Interview Tips

• Research Built In’s platform and be ready to discuss how you’d position its value to tech companies.
• Show understanding of tech industry hiring trends and employer branding challenges. Technical Skills vs. Soft Skills Priorities
• Soft skills (relationship building, communication, adaptability) are as important as technical sales skills.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) is a plus but not a dealbreaker for entry-level applicants. Industry Knowledge to Demonstrate
• Awareness of tech sector hiring challenges, remote work trends, and the importance of employer branding.
• Understanding of SaaS business models and digital recruitment platforms. Questions to Ask Interviewers
• How does Built In support professional growth for early-career account managers?
• What does success look like in the first 6-12 months?
• How does the team collaborate remotely, and what tools do you use?
• What are the biggest challenges facing Built In’s clients right now? Red Flags to Avoid
• Generic answers about sales—tailor your responses to Built In’s mission and tech focus.
• Lack of research on Built In’s platform or misunderstanding of its client base.
• Overemphasis on individual achievement without examples of teamwork or collaboration.

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Practical Information Salary/Stipend Ranges

• Estimated range: $60,000–$80,000 base salary, with commission/bonus potential (typical for mid-market account management in tech startups; confirm during interview). Benefits Package Details
• Health, dental, and vision insurance.
• 401(k) with company match.
• Generous PTO, paid holidays, and remote work stipends.
• Professional development budget. Start Dates and Program Duration
• Start dates are flexible, typically within 1-2 months of offer acceptance.
• This is a permanent role, not a fixed-term program. Networking Opportunities and Alumni Connections
• Access to a large network of tech professionals and hiring managers.
• Internal mentorship and peer learning groups.
• Opportunities to attend industry events and webinars.

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Actionable Advice:

• Tailor your application to highlight both your sales skills and your passion for tech.
• Demonstrate curiosity about employer branding and digital recruitment.
• Prepare for scenario-based interviews and practice articulating your approach to client management.
• Show adaptability and readiness for remote work, as Built In values flexibility and self-motivation. For the most current details and to apply, visit Built In’s official careers page.